Privacy Policy

1. Introduction

Welcome to RENR ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer service platform and related services, including RENR Livechat, RENR OmniChat, RENR POS, RENR Online Order, RENR Invoices, RENR Task, and RENR Digital Product (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Account Information: Name, email address, phone number, company name, job title
• Profile Information: Profile pictures, preferences, settings
• Billing Information: Credit card details, billing address, tax information
• Communication Data: Chat messages, customer interactions, support tickets
• Business Information: Company details, industry, team member information

2.2 Automatically Collected Information

• Usage Data: Pages visited, features used, time spent, click patterns
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Server logs, error reports, performance metrics
• Location Data: General geographic location based on IP address

2.3 Customer Data

When you use our Services to interact with your customers, we may process customer data on your behalf, including customer names, contact information, conversation history, and transaction data.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our Services
• AI Enhancement: To train and improve our AI models for better customer service automation
• Communication: To send you updates, notifications, and respond to inquiries
• Analytics: To analyze usage patterns and optimize our platform performance
• Security: To protect against fraud, unauthorized access, and security threats
• Compliance: To comply with legal obligations and regulatory requirements
• Marketing: To send promotional materials (with your consent where required)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who assist us in operating our Services, such as cloud hosting providers, payment processors, and analytics services.

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4.3 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights, property, or safety.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data encryption in transit and at rest using AES-256
• Access Controls: Role-based access controls and multi-factor authentication
• Monitoring: 24/7 security monitoring and incident response
• Compliance: SOC 2 Type II and ISO 27001 compliance
• Regular Audits: Periodic security assessments and penetration testing

6. Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

• Account Data: Retained while your account is active and for 30 days after deletion
• Chat History: Retained for up to 7 years for business and legal purposes
• Transaction Data: Retained for up to 7 years for tax and accounting purposes
• Log Data: Retained for up to 12 months for security and performance analysis

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Consent Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@renr.id.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Provide personalized content and features
• Analyze usage patterns and improve our Services
• Deliver targeted advertisements (with your consent)

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our Services.

9. Third-Party Integrations

Our Services may integrate with third-party platforms and applications. This Privacy Policy does not cover the privacy practices of these third parties. We recommend reviewing their privacy policies before connecting your accounts.

Common integrations include social media platforms, CRM systems, e-commerce platforms, and payment gateways.

10. International Data Transfers

We may transfer your personal information to countries outside your home country for processing and storage. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by relevant authorities
• Adequacy decisions by data protection authorities
• Other appropriate safeguards as required by applicable law

11. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices within our Services

Your continued use of our Services after the effective date of the updated Privacy Policy constitutes acceptance of the changes.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

14. Jurisdiction-Specific Rights

14.1 Indonesian Users (Personal Data Protection Law)

For users in Indonesia, we comply with the Personal Data Protection Law (UU PDP). You have additional rights including the right to object to automated decision-making and the right to file complaints with relevant authorities.

14.2 European Users (GDPR)

For users in the European Union, we comply with the General Data Protection Regulation (GDPR). You have additional rights including the right to lodge complaints with supervisory authorities.

14.3 California Users (CCPA)

For California residents, we comply with the California Consumer Privacy Act (CCPA). You have the right to know about personal information collected, disclosed, or sold, and the right to request deletion.