Renr vs Barantum
Barantum (from PT Kosada Group Indonesia, Jakarta) sells what its own homepage calls an “Aplikasi Omnichannel CRM, Call Center & WhatsApp API” — three product lines you buy separately: CRM for sales and service teams, Omnichannel with WhatsApp Business API, and a cloud call centre with IVR and call recording. It is an established Indonesian vendor: Official Meta Business Solution Provider, ISO 9001:2015, local support in Indonesian, and a homepage that advertises “Server lokal Indonesia”. Renr is a single business app for Indonesian SMBs, where the WhatsApp Helpdesk sits alongside Point of Sale, Bookings, CRM, Accounting, Task Management, Team Chat, Commerce and a website builder. The honest split: Barantum goes deep on outbound calling and contact-centre work that Renr does not do at all; Renr covers more of the business, billed monthly with no annual commitment. Every Barantum figure below is quoted from their own pricing page.
When Barantum is the better choice
Pick Barantum if your team makes and takes phone calls for a living — Renr has no telephony at all.
- A real cloud call centre: custom queue flows, automatic call distribution, robo call and real-time inbound and outbound wallboards.
- Call recording storage, SIP trunk concurrent lines at Rp625.000 a month, and a Click-to-Call API connector at Rp125.000 per agent.
- Field-sales CRM with GPS check-in and check-out with photos, live GPS attendance, quotations, approvals and e-signature.
- Official Meta Business Solution Provider, ISO 9001:2015 certified, with 24/7 WhatsApp support in Indonesian.
- Advertises “Server lokal Indonesia”, which matters when your board or regulator asks where the data sits.
When Renr is the better choice
Pick Renr if the phone is not the centre of the business and Rp10,7 juta up front is too much.
- Every Barantum tier is marked “minimal 3 User” and “Minimal langganan 1 tahun” — roughly Rp10,7 juta committed for year one.
- Renr’s equivalent is the HQ plan: three seats at Rp 500.000 each, so Rp 1.500.000 a month, covering every module including the WhatsApp inbox and AI replies.
- Barantum’s floor is three users at Rp299.000 each, committed for twelve months; Renr’s is three HQ seats at Rp 500.000, billed month to month with nothing committed.
- Renr also rings up counter sales, takes bookings and keeps the books — none of that is on Barantum’s product menu.
- Billed monthly in Rupiah with QRIS or bank transfer, cancellable any time, with faktur pajak issued.
What each one costs
- Free
- Rp 0
- 2 users, 100 contacts, 1,000 orders/mo, 10 GB — no helpdesk inbox, chatbot or automation
- Branch / toko
- Rp 300.000 /branch/mo
- 10 users included. POS, Commerce, Accounting, Tasks — no helpdesk inbox, chatbot or automation
- Extra branch user
- Rp 50.000 /user/mo
- Each user past the 10 included at a branch
- HQ / head office
- Rp 500.000 /user/mo
- Minimum 3 seats. Every module, plus helpdesk inbox, AI auto-reply and automation
Branches are billed per location, HQ per person, and the two combine — five outlets with an HQ team pay five times Rp 300.000 plus Rp 500.000 per HQ user. The HQ plan carries 15,000 or 45,000 AI credits a month. Billed monthly in Rupiah, cancel any time, via QRIS or bank transfer with a faktur pajak.
- Standard CRM Sales
- Rp299.000 /user/month
- Sales CRM
- Standard CRM Services
- Rp299.000 /user/month
- Service CRM
- CRM Professional
- Rp599.000 /user/month
- Higher CRM tier
- CRM Enterprise
- On consultation
- Quoted, no published price
- Omnichannel & WhatsApp API Standard
- From Rp897.000 /3 users/month
- Extra users Rp299.000 each per month
- Omnichannel & WhatsApp API Professional
- From Rp1.797.000 /3 users/month
- Extra users Rp599.000 each per month
- Cloud Call Center Standard
- Rp897.000 /3 users/month
- Cloud call centre, priced separately from CRM
- Cloud Call Center Professional
- Rp1.797.000 /3 users/month
- Higher call centre tier, priced separately from CRM
All lines are marked minimum 3 users and minimum 1-year subscription. WhatsApp message templates are billed on top: Rp367 authentication, Rp367 utility, Rp597 marketing; service conversations started by the customer are free. Extra channel connections cost Rp100.000 per month each for WhatsApp, Instagram, Telegram, Line, Facebook and TikTok Chat, Rp350.000 for Email, Live Chat and Google Review, and Rp500.000 for Tokopedia and Shopee. A 7-day free trial is offered with no credit card. Their FAQ states: “We accept payments by bank transfer or credit card.”
Competitor pricing checked on 2026-09-06 — view their pricing page
Side by side
| What you’re comparing | Renr | Barantum |
|---|---|---|
| WhatsApp, Instagram, Facebook and Telegram in one inbox | Yes | Yes |
| Official WhatsApp Business API connection | Yes | Yes |
| AI auto-reply trained on your own content Renr: 15,000 or 45,000 credits monthly. Barantum: Professional tier, from Rp150 per AI response. | Yes | Paid add-on |
| CRM and customer records | Yes | Yes |
| Extra chat channels at no separate fee Barantum bills Rp100.000–Rp500.000 per extra channel per month. | Yes | Paid add-on |
| Point of Sale | Yes | Not offered |
| Bookings and appointments | Yes | Not offered |
| Accounting in the same subscription Free on Renr until you pass Rp 500 juta revenue a month. | Yes | Not offered |
| Task management and team chat | Yes | Not offered |
| Extra users at Rp 50.000 a month Renr: at a branch, past the 10 included. Barantum: Rp299.000 or Rp599.000 each. | Yes | Not offered |
| No twelve-month minimum subscription Barantum tiers state “Minimal langganan 1 tahun”. | Yes | Not offered |
| Paid by QRIS, with faktur pajak Barantum’s FAQ names bank transfer and credit card. | Yes | Not offered |
The honest verdict
Barantum and Renr are aimed at different buyers. If you run a sales or service floor on the telephone, Barantum has a real call centre, a field-sales CRM with GPS tracking, Official Meta BSP status and Indonesian support and infrastructure — Renr has none of the telephony and does not pretend otherwise. If the phone is not the centre of your business, the three-user minimum and the one-year minimum subscription mean the cheapest published path into Barantum is roughly Rp10,7 juta committed for the first year, and that is a lot to decide from a pricing page. Renr’s WhatsApp inbox is on the HQ plan at Rp 500.000 per user with a three-seat minimum, so Rp 1.500.000 a month — more per month than Barantum’s three-user floor, but billed monthly with nothing committed and cancellable — while the outlets themselves are Rp 300.000 a branch with ten users included, and Renr also handles the counter, the bookings and the books. Start with the question of whether your team dials for a living; the answer decides this one.
Other comparisons
- 1We read it the same dayA real person on our team, not a ticket queue.
- 2A 20-minute callWe look at how your business runs today and where Renr fits.
- 3Set up with your dataWe help you connect WhatsApp and import your customers.
- Free plan for 2 users
- Outlets Rp 300.000/mo, HQ Rp 500.000 per user
- Pay in Rupiah — QRIS, transfer, faktur pajak
Talk to our team
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