Refund Policy

If Renr is not right for you, for any reason, you can ask for a full refund of the subscription fees you paid within 30 days of your first payment for a paid plan. You do not need to tell us why.

The guarantee covers monthly and yearly billing alike. If you pay yearly, the full yearly payment is refunded when you ask within 30 days of making it. Users, branches and other subscription items you add during those 30 days are refunded too.

The guarantee applies when:

• It is your first paid subscription to Renr. The guarantee is available once per customer and once per business, across all of its workspaces.
• Your request reaches us within 30 calendar days of that first payment.
• The request comes from the account owner or the billing contact of the workspace.
• The account has not been suspended or terminated for violating our Terms of Service.

We may decline requests that clearly abuse the guarantee, such as signing up repeatedly to use paid features at no cost.

The guarantee covers subscription fees. The following are not refundable:

• Renewals after the guarantee period. Monthly and yearly renewal payments made after your first 30 days. You can cancel at any time to stop the next renewal.
• Usage already consumed. AI credits and other usage-based charges for what you have already used.
• Payment gateway fees. The fee on payments your customers make to you online, which is passed on to payment processors.
• Third-party fees. Charges from third parties, such as WhatsApp Business API conversation fees charged by Meta.
• One-time services. Website builds and other one-time projects, once work on them has started.

You can cancel your subscription at any time through your account settings or by contacting us. Cancelling stops all future charges.

If you cancel after the guarantee period, your paid plan stays active until the end of the billing period you have already paid for. We do not refund or credit unused time in a partly used month or year.

When you remove users, branches or other items from your plan, the change applies from your next billing period.

Email finance@renr.ai from the email address on your account and include:

• The name of your workspace.
• The date and reference number of your payment, from your invoice or transfer receipt.
• The bank account to receive the refund: bank name, account number and account holder name.

We reply to every refund request within 2 business days. Once a refund is approved, we transfer it within 14 business days.

Refunds are paid in rupiah, for the amount you paid, by bank transfer to an account held by the customer that made the payment. QRIS and bank transfer payments cannot be reversed automatically, so every refund is sent as a new transfer.

Your paid plan ends on the day your refund is approved.

Nothing in this policy limits the rights you have under Indonesian consumer protection law, including Law No. 8 of 1999 on Consumer Protection, or any other law that applies to you.

We may update this Refund Policy from time to time and will change the "Last updated" date above when we do. A change applies only to payments made after the updated policy is published.

If you have any questions about this Refund Policy or a payment, please contact us: