Renr vs Salesforce
Salesforce is the largest CRM in the world, and Sales Cloud is a sales operations platform: territories, forecasting, quoting, deep customisation, and an ecosystem of apps and consultants around it. Renr is an all-in-one business app for Indonesian small and medium businesses — point of sale, bookings, tasks, team chat, accounting, commerce, and a unified WhatsApp, Instagram, Facebook and Telegram inbox — with a CRM that is a contact and pipeline record attached to those conversations. Renr prices in Rupiah on two models: Rp 300.000 per branch a month with ten users included for the outlet floor, and Rp 500.000 per user a month, minimum three seats, for the head office team that needs the helpdesk inbox and AI. These are not the same category of product, and this page is written for the owner who has been quoted Salesforce and is trying to work out whether they need it.
When Salesforce is the right choice
Pick Salesforce if sales operations is a real function at your company, with named reps, quotas and an administrator.
- Advanced forecast and pipeline management is published from the Pro Suite edition upward.
- Sales Territories is listed on the Core, Advanced and Max editions.
- Sales quoting is a Pro Suite feature. Renr does not generate quotes at all.
- Deep customisation and the AppExchange ecosystem of apps and consultants, from Pro Suite.
- Premier Success support is listed from the Core edition upward.
When Renr is the better fit
Pick Renr if your pipeline is really a WhatsApp inbox and you also need a register and books.
- Rp 300.000 per branch per month covers POS, Commerce, Accounting and Task Management, with ten users included.
- Extra users at a branch are Rp 50.000 each per month, so a twenty-person outlet runs Rp 800.000.
- The HQ plan at Rp 500.000 per user per month, minimum three seats, adds the shared helpdesk inbox and AI auto-reply.
- Billed in Rupiah, so a monthly software line carries no exchange-rate exposure.
- QRIS and bank transfer accepted, with an Indonesian faktur pajak issued.
- Renr is billed monthly and can be cancelled at any time, with no annual contract.
- Salesforce publishes no Rupiah price; its cheapest paid seat is US$25 per user per month.
What each one costs
- Free
- Rp 0
- 2 users, 100 contacts, 1,000 orders/mo, 10 GB — no helpdesk inbox, chatbot or automation
- Branch / toko
- Rp 300.000 /branch/mo
- 10 users included. POS, Commerce, Accounting, Tasks — no helpdesk inbox, chatbot or automation
- Extra branch user
- Rp 50.000 /user/mo
- Each user past the 10 included at a branch
- HQ / head office
- Rp 500.000 /user/mo
- Minimum 3 seats. Every module, plus helpdesk inbox, AI auto-reply and automation
Branches are billed per location, HQ per person, and the two combine — five outlets with an HQ team pay five times Rp 300.000 plus Rp 500.000 per HQ user. The HQ plan carries 15,000 or 45,000 AI credits a month. Billed monthly in Rupiah, cancel any time, via QRIS or bank transfer with a faktur pajak.
- Free Suite
- $0 /user/mo
- Up to two users
- Starter Suite
- $25 /user/mo
- Entry edition, the only one offered on a monthly contract
- Pro Suite
- $100 /user/mo
- Adds sales quoting, advanced forecasting and the AppExchange ecosystem
- Core
- $195 /user/mo
- Adds Sales Territories and Premier Success support
- Advanced
- $395 /user/mo
- Edition above Core, Sales Territories included
- Max
- $550 /user/mo
- Highest edition on the published price list
Salesforce states that “most Salesforce products use annual contracts” — Starter Suite is the exception, sold monthly or annually, while Pro Suite and above are billed annually on a contract. The pricing page offers USD, EUR, GBP, AUD, JPY and SEK; IDR is not listed.
Competitor pricing checked on 2026-09-06 — view their pricing page
Side by side
| What you’re comparing | Renr | Salesforce |
|---|---|---|
| Contact and pipeline CRM | Yes | Yes |
| Task and activity management | Yes | Yes |
| Point of sale (kasir) | Yes | Not offered |
| Bookings and appointments | Yes | Not offered |
| Accounting and bookkeeping Renr accounting is free until Rp 500 million revenue per month. | Yes | Not offered |
| Online store and payment links Salesforce: storefront and payment links from Starter Suite upward. | Yes | Partial |
| WhatsApp, Instagram, Facebook and Telegram inbox Renr: HQ plan, Rp 500.000/user, min 3 seats. Salesforce: +US$75 per user. | Yes | Paid add-on |
| AI auto-reply on customer chats Renr: HQ plan, 15,000 or 45,000 AI credits. Salesforce AI is credit-metered. | Yes | Partial |
| Free plan to start on Renr free: 2 users, no helpdesk inbox, chatbot or automation. | Yes | Yes |
| Priced in Rupiah Salesforce publishes USD, EUR, GBP, AUD, JPY and SEK only. | Yes | Not offered |
| QRIS, bank transfer and faktur pajak Not addressed on Salesforce’s published pricing pages. | Yes | Not offered |
| No annual contract required Salesforce states most of its products use annual contracts. | Yes | Partial |
The honest verdict
The split is clean. If you are running a sales organisation — reps, quotas, territories, forecasts, and someone to administer the system — Salesforce does things Renr does not attempt, and the per-seat price buys real capability. If you are an Indonesian SMB whose customers arrive on WhatsApp, and who also needs a register, a calendar and books, then per-user USD pricing on an annual contract is a large fixed cost for a platform you would use a fraction of. Renr splits the bill instead: Rp 300.000 per branch a month for POS, Commerce, Accounting and Tasks with ten users included and Rp 50.000 for each user past that, plus Rp 500.000 per head office user — minimum three seats, so Rp 1.500.000 a month — where you want the helpdesk inbox and AI replies, billed in Rupiah with a faktur pajak. Check Salesforce’s own pricing page before you decide — the figures here were read on 6 September 2026 and Salesforce notes they are subject to change.
Other comparisons
- 1We read it the same dayA real person on our team, not a ticket queue.
- 2A 20-minute callWe look at how your business runs today and where Renr fits.
- 3Set up with your dataWe help you connect WhatsApp and import your customers.
- Free plan for 2 users
- Outlets Rp 300.000/mo, HQ Rp 500.000 per user
- Pay in Rupiah — QRIS, transfer, faktur pajak
Talk to our team
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