Renr vs Mekari Qontak
Mekari Qontak is an Indonesian omnichannel CRM and customer-engagement platform, part of the Mekari group. It is a registered Meta Business Partner and one of the country’s established WhatsApp Business Solution Providers, and it sells in packages built around a job: Qontak Broadcast for campaigns, Sales Suite for pipeline and closing, Service Suite for ticketing and SLA, and Qontak 360 for the whole customer lifecycle. Renr is a broader business app — the Helpdesk inbox is one module alongside Point of Sale, Bookings, CRM, Task Management, Team Chat, Accounting, Commerce and a Website Builder. Both put WhatsApp, Instagram, Facebook and Telegram into one inbox. From there they diverge: Qontak goes deeper into contact-centre operations, Renr goes wider across the rest of the business.
When Mekari Qontak is the better choice
Pick Mekari Qontak if you run a real contact centre with a named CS or sales team to govern.
- Ticket management with SLA policies per pipeline and per field, and breach status in real time.
- Agent scorecards, scored manually or by AI, plus workload assignment, a report builder and a Customer Data Platform.
- Field-sales tooling Renr has none of: GPS live tracking and deal pipelines with approver rules.
- Official WhatsApp Business API on every plan, with blue tick, number masking, Agentic AI and an unlimited-FAQ NLP chatbot.
- Tokopedia and Shopee chat, ISO/IEC 27001:2022, Indonesian onboarding and support, and the Mekari group behind the contract.
When Renr is the better choice
Pick Renr if a five-user, Rp2.000.000-a-month floor is more than your chat problem is worth.
- Qontak packages start from five users, so a three-person shop pays for five seats before the first message.
- Renr’s inbox and AI sit on the HQ plan: Rp 500.000 per user with a three-seat minimum, so Rp 1.500.000 a month for three people against Qontak’s Rp2.000.000 for five.
- That same subscription covers the till, the booking calendar, the books and a website builder.
- Outlets are billed separately at Rp 300.000 a branch with ten users included, and extra branch users are Rp 50.000 each.
- Billed in Rupiah, paid by QRIS or bank transfer, with a faktur pajak issued.
What each one costs
- Free
- Rp 0
- 2 users, 100 contacts, 1,000 orders/mo, 10 GB — no helpdesk inbox, chatbot or automation
- Branch / toko
- Rp 300.000 /branch/mo
- 10 users included. POS, Commerce, Accounting, Tasks — no helpdesk inbox, chatbot or automation
- Extra branch user
- Rp 50.000 /user/mo
- Each user past the 10 included at a branch
- HQ / head office
- Rp 500.000 /user/mo
- Minimum 3 seats. Every module, plus helpdesk inbox, AI auto-reply and automation
Branches are billed per location, HQ per person, and the two combine — five outlets with an HQ team pay five times Rp 300.000 plus Rp 500.000 per HQ user. The HQ plan carries 15,000 or 45,000 AI credits a month. Billed monthly in Rupiah, cancel any time, via QRIS or bank transfer with a faktur pajak.
- Service Suite Plus
- From Rp2.000.000/month
- Service package; plans start from 5 users
- Sales Suite Plus
- From Rp2.000.000/month
- Sales package; plans start from 5 users
- Service Suite Ultimate
- From Rp3.000.000/month
- Service package, Ultimate tier; plans start from 5 users
- Sales Suite Ultimate
- From Rp3.000.000/month
- Sales package, Ultimate tier; plans start from 5 users
- Qontak 360
- From Rp3.500.000/month
- Plans start from 5 users; scope settled at consultation
- Qontak Broadcast
- Not published
- Listed as a package on their pricing page with no price shown
Every figure is marked “starting from” and adjusts to scale and requirements, so the real number comes from a consultation. Add-ons — Qontak Commerce, Loyalty Management, extra agents, extra AI dialogs — are not priced on the page. Separately, mekari.com/harga lists Mekari Qontak “from Rp750.000/month” without saying which package that covers, so confirm the scope of any quote. There is a free trial; no free-forever plan is published. All prices are shown in Rupiah on both the Indonesian and English pages.
Competitor pricing checked on 2026-09-06 — view their pricing page
Side by side
| What you’re comparing | Renr | Mekari Qontak |
|---|---|---|
| WhatsApp, Instagram, Facebook and Telegram in one inbox | Yes | Yes |
| Official WhatsApp Business API connection | Yes | Yes |
| AI auto-reply trained on your own content Renr: HQ plan only, 15,000 or 45,000 credits a month. | Yes | Yes |
| CRM and customer records | Yes | Yes |
| Point of Sale | Yes | Not offered |
| Bookings and appointments | Yes | Not offered |
| Accounting in the same subscription Mekari sells bookkeeping separately as Mekari Jurnal. | Yes | Not offered |
| Task management and team chat | Yes | Not offered |
| Website builder | Yes | Not offered |
| Start with fewer than five seats Renr HQ starts at three seats; every Qontak package starts from 5 users. | Yes | Not offered |
| Paid by QRIS Qontak takes bank transfer, cards and virtual account. | Yes | Not offered |
| Free tier you can start on Renr’s free tier excludes the helpdesk inbox and AI replies. | Partial | Not offered |
The honest verdict
The split is straightforward. Mekari Qontak is built for a team whose customer conversations are a managed operation — SLAs, tickets, scorecards, a sales pipeline, a vendor relationship with formal support — and it prices accordingly, from Rp2.000.000 a month and a five-user floor. Renr is built for a business that wants the WhatsApp inbox alongside the till, the booking calendar and the books. Its inbox and AI are on the HQ plan at Rp 500.000 per user with a three-seat minimum — a Rp 1.500.000 floor against Qontak’s Rp2.000.000 for five users — and the outlets themselves are billed separately at Rp 300.000 a branch. If your problem is running a contact centre properly, Qontak is answering it. If your problem is that you are about to buy four subscriptions to run one small business, it is not.
Other comparisons
- 1We read it the same dayA real person on our team, not a ticket queue.
- 2A 20-minute callWe look at how your business runs today and where Renr fits.
- 3Set up with your dataWe help you connect WhatsApp and import your customers.
- Free plan for 2 users
- Outlets Rp 300.000/mo, HQ Rp 500.000 per user
- Pay in Rupiah — QRIS, transfer, faktur pajak
Talk to our team
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