Renr vs Bitrix24
Bitrix24 is one of the largest business suites you can buy: CRM, tasks and projects, chat and video, telephony, a website and store builder, and HR automation, all sold at a flat price per organisation rather than per seat. Renr is much smaller and much more local — nine modules built around how an Indonesian small business already operates, billed in Rupiah per branch for the shop floor and per user for a head-office team, with a free tier for two users. Bitrix24 has more software in it. Renr has less of it, in your currency, with the WhatsApp inbox at the centre.
When Bitrix24 is the better choice
Pick Bitrix24 for breadth under one login — it goes deeper than Renr in almost every direction.
- Standard is US$99 per month billed annually and includes 50 users for the whole organisation.
- That covers CRM, tasks and projects, chat and video, a site and store builder, and HR automation.
- Built-in telephony logs call handling against CRM records. Renr does not offer telephony at all.
- A fully translated Indonesian site at bitrix24.id, and three official partners listed for Indonesia.
- Its help centre says the Free plan supports unlimited users; the pricing page says 1–2.
When Renr is the better choice
Choose Renr if you sell in Rupiah and need a till, a booking page and WhatsApp working this week.
- Bitrix24 quotes every plan in US dollars, even on its Indonesian site bitrix24.id.
- Renr prices in Rupiah, takes QRIS and bank transfer, issues a faktur pajak, and bills monthly with no annual term.
- Bitrix24 publishes no point of sale and no accounting module; both are Renr modules.
- Renr’s accounting stays free until Rp 500 million in revenue a month.
- The WhatsApp, Instagram, Facebook and Telegram inbox is Renr’s starting point, not one channel in a large contact centre.
What each one costs
- Free
- Rp 0
- 2 users, 100 contacts, 1,000 orders/mo, 10 GB — no helpdesk inbox, chatbot or automation
- Branch / toko
- Rp 300.000 /branch/mo
- 10 users included. POS, Commerce, Accounting, Tasks — no helpdesk inbox, chatbot or automation
- Extra branch user
- Rp 50.000 /user/mo
- Each user past the 10 included at a branch
- HQ / head office
- Rp 500.000 /user/mo
- Minimum 3 seats. Every module, plus helpdesk inbox, AI auto-reply and automation
Branches are billed per location, HQ per person, and the two combine — five outlets with an HQ team pay five times Rp 300.000 plus Rp 500.000 per HQ user. The HQ plan carries 15,000 or 45,000 AI credits a month. Billed monthly in Rupiah, cancel any time, via QRIS or bank transfer with a faktur pajak.
- Free
- US$0
- 5 GB storage; the published user limit differs between Bitrix24’s own pages
- Basic
- US$49 /month billed annually
- 5 users and 24 GB, flat for the whole organisation
- Standard
- US$99 /month billed annually
- 50 users and 100 GB
- Professional
- US$199 /month billed annually
- 100 users and 1 TB
- Enterprise
- from US$399 /month billed annually
- 250 users and 3 TB, scaling to 10,000+ users
A flat price per organisation, quoted in US dollars even on the Indonesian site. Monthly billing is materially higher: US$69, US$144, US$289 and from US$579. Bitrix24 also sells “Vibe+” variants of each tier at a higher price — Basic US$59, Standard US$120, Professional US$240 per month billed annually. Its pricing page puts the Free plan at 1–2 users, while its help centre states the Free plan supports an unlimited number of users; both readings are reported here rather than resolved. Purchases may be subject to VAT or other local taxes, and Bitrix24 asks for a VAT registration number at checkout.
Competitor pricing checked on 2026-09-06 — view their pricing page
Side by side
| What you’re comparing | Renr | Bitrix24 |
|---|---|---|
| Point of Sale | Yes | Not offered |
| Accounting built in Renr: free until Rp 500 million in revenue a month. | Yes | Not offered |
| WhatsApp, Instagram, Facebook and Telegram inbox Renr: HQ plan only, Rp 500.000 per user, minimum three seats. | Yes | Yes |
| AI in customer conversations Renr: Claude Sonnet, 15,000 or 45,000 credits monthly. Bitrix24 uses CoPilot. | Yes | Yes |
| CRM and sales pipeline | Yes | Yes |
| Task management | Yes | Yes |
| Team chat | Yes | Yes |
| Bookings and appointments | Yes | Yes |
| Website and online store builder | Yes | Yes |
| Priced and billed in Rupiah Bitrix24 quotes every plan in US dollars on bitrix24.id. | Yes | Not offered |
| Pay by QRIS or bank transfer Bitrix24 takes cards and PayPal; bank transfer by email. | Yes | Partial |
| Free plan Bitrix24’s pricing page and help centre disagree on its user limit. | Yes | Yes |
The honest verdict
This is a breadth-versus-fit decision, and the money works differently in each. Bitrix24 sells a very large suite at a flat organisation price — 50 users for US$99 a month annually is real value if your team will use CRM, projects, telephony and a site builder together, and the Indonesian site and three local partners mean you are not entirely on your own. What it does not do is bill in Rupiah, issue an Indonesian tax invoice, or offer a tier between 5 and 50 users. Renr is nine modules aimed at how an Indonesian small business actually sells — WhatsApp, a till, a booking page, an invoice — in Rupiah, free for two users and Rp 300.000 per branch after that, ten users included. If you can name four Bitrix24 modules your team will open next month, Bitrix24 is likely the better buy and Renr will feel too small. If your list is “WhatsApp and invoices”, the free tier costs nothing to test — though the helpdesk inbox sits on the HQ plan at Rp 500.000 per user with a three-seat minimum, so Rp 1.500.000 a month before any branch fee.
Other comparisons
- 1We read it the same dayA real person on our team, not a ticket queue.
- 2A 20-minute callWe look at how your business runs today and where Renr fits.
- 3Set up with your dataWe help you connect WhatsApp and import your customers.
- Free plan for 2 users
- Outlets Rp 300.000/mo, HQ Rp 500.000 per user
- Pay in Rupiah — QRIS, transfer, faktur pajak
Talk to our team
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