Renr vs Zoho CRM
Zoho CRM is a mature sales CRM with two decades behind it, and unlike most foreign software it publishes real Rupiah prices — visit zoho.com/id from Indonesia and the page shows Rp, not dollars. It is built to run a sales pipeline properly: pipelines, forecasting, quote configuration, territories, blueprints, a customer portal. Renr is a different shape of product. It is one app that covers the whole counter-to-cashflow loop for an Indonesian small business — point of sale, bookings, CRM, tasks, team chat, accounting and a shared WhatsApp/Instagram/Facebook/Telegram inbox — with the outlet floor billed per branch at Rp 300.000 a month, ten users included, and only the head office team billed per person at Rp 500.000, minimum three seats. Neither replaces the other. The question is whether your bottleneck is selling better, or running the whole business in fewer tools.
When Zoho CRM is the better choice
Pick Zoho CRM if you run a real sales organisation, or if you already live inside Zoho.
- CPQ for configured quotes, and Blueprint to enforce a stage-by-stage sales process.
- Forecasting, territory management and journey orchestration, none of which Renr attempts.
- Publishes real Rupiah prices on its Indonesian page, so there is no exchange-rate exposure.
- A Free edition for up to 3 users, forever, with 5,000 API calls a day.
- Paid support tiers with contractual response times, plus HIPAA handling and a documented API.
When Renr is the better choice
Pick Renr if you have a counter and a WhatsApp number rather than a sales department.
- Rp 300.000 per branch per month covers POS, Commerce, Accounting and Task Management, with ten users included.
- Extra users at a branch are Rp 50.000 each per month, so a twenty-person outlet runs Rp 800.000.
- The HQ plan at Rp 500.000 per user per month, minimum three seats, adds the shared WhatsApp inbox and AI auto-reply.
- Point of sale is not part of Zoho CRM at any edition.
- Bookkeeping means Zoho Books and appointments mean Zoho Bookings — two more subscriptions.
- Renr accepts QRIS and bank transfer and issues an Indonesian faktur pajak.
What each one costs
- Free
- Rp 0
- 2 users, 100 contacts, 1,000 orders/mo, 10 GB — no helpdesk inbox, chatbot or automation
- Branch / toko
- Rp 300.000 /branch/mo
- 10 users included. POS, Commerce, Accounting, Tasks — no helpdesk inbox, chatbot or automation
- Extra branch user
- Rp 50.000 /user/mo
- Each user past the 10 included at a branch
- HQ / head office
- Rp 500.000 /user/mo
- Minimum 3 seats. Every module, plus helpdesk inbox, AI auto-reply and automation
Branches are billed per location, HQ per person, and the two combine — five outlets with an HQ team pay five times Rp 300.000 plus Rp 500.000 per HQ user. The HQ plan carries 15,000 or 45,000 AI credits a month. Billed monthly in Rupiah, cancel any time, via QRIS or bank transfer with a faktur pajak.
- Free
- Rp 0
- Up to 3 users, free forever, 5,000 API calls a day
- Standard
- Rp 193.250 /user/mo
- Entry paid edition, annual billing
- Professional
- Rp 317.416 /user/mo
- Second paid edition, annual billing
- Enterprise
- Rp 552.000 /user/mo
- Upper edition, annual billing
- Ultimate
- Rp 717.666 /user/mo
- Top published edition, annual billing
On zoho.com/id the page defaults to annual billing and shows Rupiah to Indonesian visitors, so these are real IDR prices, not conversions. On monthly billing the same four editions are Rp 276.000, Rp 483.000, Rp 690.000 and Rp 897.000 per user per month. Zoho states annual billing saves up to 34%.
Competitor pricing checked on 2026-09-06 — view their pricing page
Side by side
| What you’re comparing | Renr | Zoho CRM |
|---|---|---|
| Contact, company and pipeline CRM | Yes | Yes |
| Tasks, meetings and calls | Yes | Yes |
| Point of sale (kasir) | Yes | Not offered |
| Bookings and appointments Zoho Bookings is sold as a separate product. | Yes | Not offered |
| Accounting and bookkeeping Zoho keeps bookkeeping in Zoho Books, a separate product. | Yes | Not offered |
| Invoices, sales orders and inventory Zoho CRM: from the Professional edition upward. | Yes | Partial |
| WhatsApp, Instagram, Facebook and Telegram in one inbox Renr: HQ plan, Rp 500.000/user, min 3 seats. Zoho: WhatsApp on paid editions. | Yes | Partial |
| AI on customer conversations Renr: HQ plan, 15,000 or 45,000 AI credits. Zoho: AI agents from Standard. | Yes | Yes |
| Every module in one subscription Zoho Books and Zoho Bookings are bought separately. | Yes | Not offered |
| Shop-floor staff billed per branch, not per seat Zoho CRM is priced per user, per month, on four editions. | Yes | Not offered |
| Priced in Rupiah Zoho’s Indonesian page selects Rupiah automatically. | Yes | Yes |
| Support not charged as a share of your licence fee Zoho: Classic free, Premium 20%, Enterprise 25% of subscription. | Yes | Partial |
The honest verdict
Zoho CRM is a well-built sales CRM at a fair price, and the Rupiah pricing removes the friction most foreign software creates for Indonesian buyers — that is a genuine point in its favour, not a footnote. If your problem is that your sales team cannot forecast, cannot quote consistently and cannot see a pipeline, Zoho CRM solves that better than Renr does. Renr solves a different problem: one business running on nine disconnected tools, with most of its customer conversations sitting in WhatsApp. The split is clean. Sales depth at a per-user fee, or the counter, the booking page and the books at Rp 300.000 per branch a month with ten staff included and Rp 50.000 for each one after that, with the helpdesk inbox and AI on the head office plan at Rp 500.000 per user, minimum three seats.
Other comparisons
- 1We read it the same dayA real person on our team, not a ticket queue.
- 2A 20-minute callWe look at how your business runs today and where Renr fits.
- 3Set up with your dataWe help you connect WhatsApp and import your customers.
- Free plan for 2 users
- Outlets Rp 300.000/mo, HQ Rp 500.000 per user
- Pay in Rupiah — QRIS, transfer, faktur pajak
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