Renr vs Lark
Lark is a genuinely strong internal collaboration suite — messenger, docs, calendar, video meetings, approvals, OKR and the Base no-code database, all under one subscription. Its Indonesian site is fully localised and it has an active partner channel here. Renr is a different shape of all-in-one: nine modules aimed at how an Indonesian small business actually earns money, including point of sale, bookings, accounting and a WhatsApp customer inbox, priced in Rupiah per branch for the shop floor and per person for the head-office team. Lark organises the people inside your company. Renr sits between your company and its customers. Which one you need depends on where your bottleneck is.
When Lark is the better choice
Pick Lark if internal coordination is the bottleneck at a company of roughly 30 to 200 people.
- Lark Starter is free for up to 20 members, and already includes docs, wiki, OKR and approval flows.
- Basic at US$6 per user covers a 500-person organisation with permanent chat history and 5 TB of storage.
- Pro at US$12 per user adds 500-participant video meetings; Renr has no video conferencing at all.
- Docs, Sheets, Slides, Wiki, OKR, attendance and no-code approvals are on every tier, with Base automation from 1,000 runs a month.
- Virtuenet by Prasetia describes itself as Lark’s only official Platinum Partner in Indonesia, with 100+ implementations.
When Renr is the better choice
Pick Renr if your money arrives over WhatsApp and across a counter, not inside internal documents.
- One inbox for WhatsApp, Instagram, Facebook and Telegram with AI auto-reply; Lark’s Base CRM syncs WhatsApp and LINE only.
- Lark’s own table lists Base AI Toolkits as a limited trial on all four tiers — AI is not bundled free.
- Lark’s AI Meeting Notes is a paid add-on, listed at US$1,699 for 1,800 notes valid one year.
- Point of sale, bookings, accounting and an online store are Renr modules; Lark sells none of them.
- Renr bills in Rupiah — Rp 300,000 per branch with 10 users included, or Rp 500,000 per user at head office with a 3-seat minimum — takes QRIS and bank transfer and issues a faktur pajak; Lark quotes USD and takes cards or PayPal.
What each one costs
- Free
- Rp 0
- 2 users, 100 contacts, 1,000 orders/mo, 10 GB — no helpdesk inbox, chatbot or automation
- Branch / toko
- Rp 300.000 /branch/mo
- 10 users included. POS, Commerce, Accounting, Tasks — no helpdesk inbox, chatbot or automation
- Extra branch user
- Rp 50.000 /user/mo
- Each user past the 10 included at a branch
- HQ / head office
- Rp 500.000 /user/mo
- Minimum 3 seats. Every module, plus helpdesk inbox, AI auto-reply and automation
Branches are billed per location, HQ per person, and the two combine — five outlets with an HQ team pay five times Rp 300.000 plus Rp 500.000 per HQ user. The HQ plan carries 15,000 or 45,000 AI credits a month. Billed monthly in Rupiah, cancel any time, via QRIS or bank transfer with a faktur pajak.
- Starter
- US$0 /user/mo
- Up to 20 members, with docs, wiki, OKR and approval flows
- Basic
- US$6 /user/mo
- Up to 500 members, permanent chat history, 5 TB storage
- Pro
- US$12 /user/mo
- Up to 500 members, adds 500-participant video meetings
- Enterprise
- Contact sales
- Quoted by sales, no published price
Quoted in US dollars even on the Indonesian page; Basic and Pro can be bought there directly, monthly or annually. Payment is supported in USD, SGD and JPY by card or PayPal, with an invoice available on request after payment. AI is not bundled: Lark’s own table lists Base AI Toolkits as a limited trial on all four tiers, and AI Meeting Notes is a paid add-on at US$1,699 for 1,800 notes valid one year.
Competitor pricing checked on 2026-09-06 — view their pricing page
Side by side
| What you’re comparing | Renr | Lark |
|---|---|---|
| Team chat | Yes | Yes |
| Task management | Yes | Yes |
| WhatsApp customer inbox Lark syncs WhatsApp and LINE into group chats. | Yes | Partial |
| Instagram, Facebook and Telegram inbox | Yes | Not offered |
| AI replies to customer messages Renr: Claude Sonnet on the HQ plan — Rp 500,000 per user a month, minimum 3 seats — with 15,000 or 45,000 credits monthly. | Yes | Not offered |
| CRM for customers and deals Lark’s CRM is built in Base, its no-code database. | Yes | Partial |
| Point of sale | Yes | Not offered |
| Booking calendar | Yes | Not offered |
| Accounting Free until Rp 500 million revenue a month. | Yes | Not offered |
| Online store and website builder | Yes | Not offered |
| Priced and billed in Rupiah Lark quotes USD and takes USD, SGD or JPY. | Yes | Not offered |
| QRIS or bank transfer Lark takes credit card, debit card or PayPal. | Yes | Not offered |
| Faktur pajak issued Lark issues an invoice on request after payment. | Yes | Partial |
The honest verdict
These two products solve different bottlenecks. Lark is a serious internal collaboration suite and, for a 30-to-200-person company consolidating chat, docs, meetings, approvals and OKRs, US$6 to US$12 per user per month buys a great deal — with a free Starter tier for up to 20 members and local partners who can run the rollout. Its limits for a small Indonesian business are specific and published: self-serve billing in USD, SGD or JPY by card or PayPal, a customer integration that covers WhatsApp and LINE but not Instagram, Facebook or Telegram, Base AI as a limited trial and meeting notes as a paid add-on, and no point of sale, bookings or accounting at all. Renr is narrower on internal collaboration and has no video conferencing, but it carries those modules, puts a WhatsApp customer inbox with AI replies at the centre, charges Rp 300,000 per branch with 10 users included for the shop floor — head-office seats are a separate Rp 500,000 per person with a 3-seat minimum, dearer per head than Lark — and bills in Rupiah via QRIS with a faktur pajak. Lark describes itself as “Satu platform. Satu langganan. Terintegrasi sepenuhnya.” — the honest question is whether the platform you need is the one your staff use with each other, or the one your customers reach you on.
Other comparisons
- 1We read it the same dayA real person on our team, not a ticket queue.
- 2A 20-minute callWe look at how your business runs today and where Renr fits.
- 3Set up with your dataWe help you connect WhatsApp and import your customers.
- Free plan for 2 users
- Outlets Rp 300.000/mo, HQ Rp 500.000 per user
- Pay in Rupiah — QRIS, transfer, faktur pajak
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