Renr vs Cekat.AI
Cekat.AI is an Indonesian AI customer-service and omnichannel CRM platform built by PT. Teknologi Cekat Indonesia, with offices in Jakarta and Tangerang and sales coverage in Singapore and Malaysia. Its four product lines — Chat, CRM, Marketing and Order — all sit on top of a shared messaging inbox, and it is an official Meta Business Partner. Renr is a broader business app: the Helpdesk inbox is one module alongside Point of Sale, Bookings, CRM, Task Management, Team Chat, Accounting, Commerce and a Website Builder. If chat volume is the entire problem you are solving, the two products overlap heavily. If chat is one of several things you run the business on, they are answering different questions.
When Cekat.AI is the better choice
Pick Cekat.AI if messaging is the entire business and the rest of your stack is already settled.
- Its Enterprise tier carries 30,000 monthly active users, 150,000 AI credits, 5 WhatsApp Business API accounts and 10 seats.
- Ticketing, CSAT and workflow automation arrive on the higher tiers, with a key account manager attached.
- Runs WhatsApp blast and broadcast campaigns, which Renr does not do at all.
- Attributes Meta Ads conversions through the Conversion API and reports ROAS on a dashboard.
- Automates orders inside the chat, quoting shipping costs and issuing payment QR codes.
When Renr is the better choice
Pick Renr if the chat inbox is one of several systems you would otherwise buy separately.
- The helpdesk inbox and AI replies are on the HQ plan: Rp 500.000 per user a month, minimum three seats, with every module included.
- Cekat.AI has no till, no booking calendar and no bookkeeping, so each of those stays a separate subscription.
- Every Renr tier price is published, so you can budget before anyone opens a consultation chat.
- Billed in Rupiah, paid by QRIS or bank transfer, with a faktur pajak issued.
- Only about 5.9% of Indonesian adults hold a credit card (World Bank Global Findex 2024).
What each one costs
- Free
- Rp 0
- 2 users, 100 contacts, 1,000 orders/mo, 10 GB — no helpdesk inbox, chatbot or automation
- Branch / toko
- Rp 300.000 /branch/mo
- 10 users included. POS, Commerce, Accounting, Tasks — no helpdesk inbox, chatbot or automation
- Extra branch user
- Rp 50.000 /user/mo
- Each user past the 10 included at a branch
- HQ / head office
- Rp 500.000 /user/mo
- Minimum 3 seats. Every module, plus helpdesk inbox, AI auto-reply and automation
Branches are billed per location, HQ per person, and the two combine — five outlets with an HQ team pay five times Rp 300.000 plus Rp 500.000 per HQ user. The HQ plan carries 15,000 or 45,000 AI credits a month. Billed monthly in Rupiah, cancel any time, via QRIS or bank transfer with a faktur pajak.
- Pro
- Not published
- Chat plan; capacity shown on their page, price only by consultation
- Business
- Not published
- Chat plan; capacity shown on their page, price only by consultation
- Enterprise
- Not published
- Chat plan; capacity shown on their page, price only by consultation
- Custom
- Not published
- Chat plan scoped to your needs, price only by consultation
Cekat.AI publishes no prices — every tier button opens a WhatsApp consultation instead. The page notes that quotes exclude PPN. There is a 14-day free trial; no free-forever plan is published.
Competitor pricing checked on 2026-09-06 — view their pricing page
Side by side
| What you’re comparing | Renr | Cekat AI |
|---|---|---|
| WhatsApp, Instagram, Facebook and Telegram in one inbox Cekat.AI covers all but Telegram, and adds website live chat. | Yes | Partial |
| Official WhatsApp Business API connection | Yes | Yes |
| AI auto-reply trained on your own content Renr: HQ plan only, 15,000 or 45,000 credits a month. | Yes | Yes |
| CRM and customer records | Yes | Yes |
| Point of Sale | Yes | Not offered |
| Bookings and appointments Cekat.AI reaches an external booking system through its Open API. | Yes | Not offered |
| Accounting Free on Renr until you pass Rp 500 juta revenue a month. | Yes | Not offered |
| Task management and team chat | Yes | Not offered |
| Website builder | Yes | Not offered |
| Every module in one subscription Cekat.AI sells Chat, CRM, Marketing and Order as separate lines. | Yes | Partial |
| Price published without a sales call | Yes | Not offered |
| Billed in Rupiah, with QRIS and faktur pajak Cekat.AI publishes no payment method, and quotes exclude PPN. | Yes | Partial |
The honest verdict
Cekat.AI is a focused messaging platform and a strong one at the volumes it is built for — 30,000 monthly active users, 150,000 AI credits and five WhatsApp numbers on its top published tier, plus broadcast marketing and Meta Ads attribution that Renr does not do. What it does not do is run the rest of the business: no till, no booking calendar, no books. Renr covers those in the same subscription, publishes its prices, and puts the inbox, the till and the books in one product — Rp 300.000 a branch for the outlet modules, and the inbox and AI on the HQ plan at Rp 500.000 per user with a three-seat minimum. The honest split is scope against depth. If your whole operation is a chat queue, Cekat.AI is likely the better fit. If the chat queue is one of five things you are currently paying for separately, Renr is.
Other comparisons
- 1We read it the same dayA real person on our team, not a ticket queue.
- 2A 20-minute callWe look at how your business runs today and where Renr fits.
- 3Set up with your dataWe help you connect WhatsApp and import your customers.
- Free plan for 2 users
- Outlets Rp 300.000/mo, HQ Rp 500.000 per user
- Pay in Rupiah — QRIS, transfer, faktur pajak
Talk to our team
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