Renr vs Qiscus
Qiscus is an Indonesian customer engagement platform founded in 2013 that positions itself as an “Agentic Customer Engagement Platform”. It sells a stack of conversation products — Omnichannel Chat, Helpdesk Ticketing, AgentLabs and Agent Copilot for AI, WhatsApp Business API, WhatsApp Broadcast, CRM, Call Center — plus an In-App Chat SDK for teams that want to build chat into their own product. Qiscus is one of the few vendors in this market that publishes real numbers in Rupiah on its pricing page. Renr is a broader business app: the Helpdesk inbox is one module alongside Point of Sale, Bookings, CRM, Task Management, Team Chat, Accounting, Commerce and a Website Builder — branches billed per location, HQ seats per person. Qiscus goes deeper on conversations; Renr goes wider across the business.
When Qiscus is the better choice
Pick Qiscus if customer conversations are a department with its own headcount, not a side task.
- Built for a staffed queue — five, ten, thirty agents working chats all day.
- Escalation paths, ticket ownership and agent performance reporting in a dedicated helpdesk product.
- Advertises 20+ channels in one inbox, including Tokopedia, Shopee and TikTok.
- Sells an In-App Chat SDK for Android, iOS and JavaScript — Renr has no equivalent.
- Dedicated 24/7 support on the Enterprise tier.
When Renr is the better choice
Pick Renr if the inbox is one of several systems you would otherwise buy separately.
- The HQ plan at Rp 500.000 per user, minimum three seats, covers the inbox, AI replies, POS, Bookings, CRM and Accounting.
- At the same Rp 1.500.000 a month, Qiscus gives five chat agents; three Renr HQ seats also bring the till, the bookings and the books.
- Qiscus Helpdesk is billed separately at Rp 1.800.000 per agent per year.
- Qiscus sells no till, no booking calendar and no bookkeeping — those stay separate purchases.
- Renr charges nothing per monthly active customer, and outlets are billed per location at Rp 300.000 a branch.
What each one costs
- Free
- Rp 0
- 2 users, 100 contacts, 1,000 orders/mo, 10 GB — no helpdesk inbox, chatbot or automation
- Branch / toko
- Rp 300.000 /branch/mo
- 10 users included. POS, Commerce, Accounting, Tasks — no helpdesk inbox, chatbot or automation
- Extra branch user
- Rp 50.000 /user/mo
- Each user past the 10 included at a branch
- HQ / head office
- Rp 500.000 /user/mo
- Minimum 3 seats. Every module, plus helpdesk inbox, AI auto-reply and automation
Branches are billed per location, HQ per person, and the two combine — five outlets with an HQ team pay five times Rp 300.000 plus Rp 500.000 per HQ user. The HQ plan carries 15,000 or 45,000 AI credits a month. Billed monthly in Rupiah, cancel any time, via QRIS or bank transfer with a faktur pajak.
- Omnichannel Chat Startup
- IDR 1,500K/month
- 5 agents, up to 3,000 MAU
- Omnichannel Chat Grow
- IDR 3,500K/month
- 10 agents, up to 10,000 MAU
- Omnichannel Chat Enterprise
- Custom
- Unlimited agents, more than 10,000 MAU
- Helpdesk Ticketing Essential
- IDR 1,800K /agent/year
- Ticketing product, priced separately from Omnichannel Chat
- Helpdesk Ticketing Group
- IDR 7,425K /agent/year
- Higher ticketing tier, priced separately from Omnichannel Chat
Add-ons are IDR 250,000 per extra agent per month and IDR 250,000 per extra 500 MAU per month. WhatsApp API is billed per message: Marketing IDR 657, Utility IDR 393, Service free, Authentication on request. AI Agent (AgentLabs), CRM and Call Center are quote-only. The page states Qiscus collects tax in line with applicable Indonesian tax law. No free plan or free trial is published on the pricing page.
Competitor pricing checked on 2026-09-06 — view their pricing page
Side by side
| What you’re comparing | Renr | Qiscus |
|---|---|---|
| Shared WhatsApp, Instagram and Facebook inbox | Yes | Yes |
| AI auto-reply to customers Renr: HQ plan, 15,000 or 45,000 credits. Agent Copilot suggests replies from Grow; AgentLabs is quote-only. | Yes | Partial |
| Helpdesk ticketing Qiscus Helpdesk is a separate product, billed per agent per year. | Yes | Paid add-on |
| CRM Qiscus CRM is sold separately and quoted on request. | Yes | Paid add-on |
| WhatsApp Business API Meta’s conversation fees apply on both. | Yes | Yes |
| Point of Sale | Yes | Not offered |
| Bookings and appointments | Yes | Not offered |
| Accounting | Yes | Not offered |
| Task management and team chat | Yes | Not offered |
| No cap on monthly active customers Qiscus caps MAU: 3.000 on Startup, 10.000 on Grow. | Yes | Not offered |
| Free plan to start on Renr free tier: 2 users. Qiscus publishes no free plan. | Partial | Not offered |
| Billed in Rupiah | Yes | Yes |
The honest verdict
Qiscus is a mature Indonesian platform with genuine engineering depth — an official WhatsApp Business Solution Provider, 20+ channels including marketplace chat, per-agent helpdesk ticketing, and a developer chat SDK Renr has no equivalent to. It also publishes its prices in Rupiah, which most vendors in this category do not. The split is straightforward. If you are staffing a conversation queue with a real team and need channel breadth, ticketing depth or chat inside your own product, Qiscus is built for that and priced for that: Rp 1.500.000 a month for five agents before helpdesk or AI is added. If the inbox is one part of a business that also rings up sales, takes bookings and keeps books, Renr covers all of it on the HQ plan at Rp 500.000 per user with a three-seat minimum, with the outlets themselves billed by location at Rp 300.000 a branch.
Other comparisons
- 1We read it the same dayA real person on our team, not a ticket queue.
- 2A 20-minute callWe look at how your business runs today and where Renr fits.
- 3Set up with your dataWe help you connect WhatsApp and import your customers.
- Free plan for 2 users
- Outlets Rp 300.000/mo, HQ Rp 500.000 per user
- Pay in Rupiah — QRIS, transfer, faktur pajak
Talk to our team
Need a custom plan or a live demo? Fill out the form below.