Renr vs Jira
Jira is Atlassian’s issue tracker and the default tool for software teams — backlogs, Scrum and Kanban boards, agile reporting, work-item hierarchy and links out to the code. Renr is an all-in-one business app for Indonesian SMBs: point of sale, bookings, CRM, task management, team chat, accounting, a unified WhatsApp/Instagram/Facebook/Telegram helpdesk inbox, commerce and a website builder, billed in rupiah. For most teams that already run Jira, this is not a replacement decision at all — it is a question of what happens to the client side of the work.
Choose Jira if you are shipping software
If your team runs Scrum or Kanban with real issue tracking, use Jira — this is not a close call.
- Backlog, Scrum and Kanban boards, agile reporting and customisable workflows from Standard.
- Premium and Enterprise add expandable work-type hierarchy, cross-project dependencies, capacity management and scenario modelling.
- The Bitbucket integration lets you “view development status without leaving Jira”, with Marketplace covering the rest of the toolchain.
- Jira is free forever for up to 10 users on one site, with 2 GB of file storage.
- Renr has no sprints, no velocity or burndown reporting, no issue hierarchy and no git integration.
Choose Renr for the client side — and keep Jira for engineering
Keep Jira for engineering and add Renr for everything outside the sprint: the client, the booking, the invoice.
- The client’s WhatsApp thread, the scope agreed in a voice note and the unchased invoice all sit next to the task.
- Jira’s annual price is a flat band: a team of three pays the same $900 a year as a team of ten.
- Adding an eleventh person moves Standard from $900 to $1,350 a year and Premium from $1,850 to $2,750.
- Renr charges per branch — Rp 300,000 a month for an outlet with 10 users included, then Rp 50,000 per extra user; the helpdesk inbox and AI replies sit on the HQ plan at Rp 500,000 per user, minimum 3 seats.
- Renr bills in rupiah via QRIS or bank transfer; Jira’s monthly plans take only cards or PayPal, in US dollars.
- Renr is billed monthly and can be cancelled any time; Jira’s Enterprise plan is annual-only.
What each one costs
- Free
- Rp 0
- 2 users, 100 contacts, 1,000 orders/mo, 10 GB — no helpdesk inbox, chatbot or automation
- Branch / toko
- Rp 300.000 /branch/mo
- 10 users included. POS, Commerce, Accounting, Tasks — no helpdesk inbox, chatbot or automation
- Extra branch user
- Rp 50.000 /user/mo
- Each user past the 10 included at a branch
- HQ / head office
- Rp 500.000 /user/mo
- Minimum 3 seats. Every module, plus helpdesk inbox, AI auto-reply and automation
Branches are billed per location, HQ per person, and the two combine — five outlets with an HQ team pay five times Rp 300.000 plus Rp 500.000 per HQ user. The HQ plan carries 15,000 or 45,000 AI credits a month. Billed monthly in Rupiah, cancel any time, via QRIS or bank transfer with a faktur pajak.
- Free
- US$0
- Up to 10 users on one site, 2 GB file storage
- Standard, user tier 1–10
- US$900 /year
- Flat band — a team of 3 pays the same as a team of 10
- Standard, user tier 11–15
- US$1,350 /year
- Boards, agile reporting, backlog, customisable workflows
- Premium, user tier 1–10
- US$1,850 /year
- Adds work-type hierarchy, dependencies, capacity and scenario planning
- Premium, user tier 11–15
- US$2,750 /year
- Same plan, next headcount band
- Enterprise
- Contact sales
- Annual only; price appears on the page from 801 users
On annual billing you do not pay a per-seat rate: you pay one flat price for the user tier that matches your headcount, which is why an eleventh person moves Standard from $900 to $1,350 a year and Premium from $1,850 to $2,750. Monthly billing works the other way and slides with team size — $9.05 Standard and $18.30 Premium per user/month at 10 users, falling to $7.91 and $14.54 at 300 users. All figures in USD.
Competitor pricing checked on 2026-09-06 — view their pricing page
Side by side
| What you’re comparing | Renr | Jira |
|---|---|---|
| Task management | Yes | Yes |
| Kanban board view | Yes | Yes |
| Team chat | Yes | Not offered |
| CRM for customers and deals | Yes | Not offered |
| WhatsApp, Instagram, Facebook and Telegram inbox Renr: on the HQ plan — Rp 500,000 per user a month, minimum 3 seats. | Yes | Not offered |
| AI replies to customer messages Renr: Claude Sonnet on the HQ plan — Rp 500,000 per user a month, minimum 3 seats — with 15,000 or 45,000 credits monthly. | Yes | Not offered |
| Point of sale | Yes | Not offered |
| Booking calendar | Yes | Not offered |
| Accounting and invoicing Free until Rp 500 million revenue a month. | Yes | Not offered |
| Online store and website builder | Yes | Not offered |
| Priced and billed in Rupiah | Yes | Not offered |
| QRIS or bank transfer Jira: bank transfer on annual subscriptions only. | Yes | Partial |
| Faktur pajak issued Atlassian gives a Tax ID field; invoices are in US dollars. | Yes | Partial |
The honest verdict
These are tools for two different halves of the same company. Jira runs engineering, and nothing in Renr replaces a backlog, a sprint board or agile reporting — if that is the problem, buy Jira and stop reading. What Jira does not do is the client side: the WhatsApp thread where the scope actually changed, the booking, the invoice, the point of sale. Renr covers those in one app — the outlet floor charged per branch at Rp 300,000 with 10 users included, the head-office team charged per person at Rp 500,000 with a 3-seat minimum — bills in rupiah via QRIS or bank transfer, and issues faktur pajak, while Jira bills in US dollars by credit card or PayPal on monthly plans and prices annual plans in fixed user tiers that jump at 11 users. For an Indonesian software house the practical answer is usually both: keep Jira for engineering, use Renr for the client side.
Other comparisons
- 1We read it the same dayA real person on our team, not a ticket queue.
- 2A 20-minute callWe look at how your business runs today and where Renr fits.
- 3Set up with your dataWe help you connect WhatsApp and import your customers.
- Free plan for 2 users
- Outlets Rp 300.000/mo, HQ Rp 500.000 per user
- Pay in Rupiah — QRIS, transfer, faktur pajak
Talk to our team
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